Privacy Policy
Effective date: November 10, 2026
ITX LLC, doing business as ITX Moving ("ITX Moving," "we," "us," or "our"), is a licensed moving company based in Denver, Colorado (USDOT 1782839, MC 650007). This Privacy Policy explains what information we collect when you request a quote, contact us, or use our services, how we use it, and the choices you have. It applies to our website at itx-moving.com, our online ads and quote forms (including Google lead forms), and our phone, text, and email communications.
1. Information we collect
We collect only the information needed to give you a moving quote and complete your move:
- Contact details: your name, phone number, and email address.
- Move details: your moving-from and moving-to ZIP codes or addresses, move date, home size, inventory, and any special items or services you request.
- Communications: records of your calls, texts, and emails with us, which may include call recordings for quality and training.
- Payment information: when you book, payment is processed through secure third-party payment processors. We do not store full card numbers on our own systems.
- Website and ad data: basic technical information such as your browser type, device, pages visited, and the ad or link that brought you to us, collected through cookies and similar tools.
2. How we collect it
- Directly from you, when you fill out a quote form on our website or in an online ad (for example, a Google lead form), call us, text us, or email us.
- From advertising platforms such as Google, when you submit your information through their forms or contact us through their ads.
- Automatically, through cookies and analytics when you visit our website.
3. How we use your information
- To prepare and send your moving quote and answer your questions.
- To contact you by phone, text message, or email about your quote and move.
- To schedule, perform, and follow up on your move, including delivery updates and any claims.
- To process payments and keep business and legal records.
- To improve our services, website, and advertising.
- To ask for feedback or a review after your move.
- To comply with the law, including federal household-goods moving regulations.
4. Calls and text messages
By submitting a quote request, you agree that ITX Moving may contact you by phone, text message, or email at the contact details you provided, about your quote and move. Message frequency varies. Message and data rates may apply. You can reply STOP to any text to opt out of texts, or tell us at any time that you no longer want to be contacted. Consent to receive messages is not a condition of purchase.
5. How we share your information
We do not sell your personal information. We share it only as needed to serve you:
- Service providers that help us run our business, such as our customer management and scheduling software, phone and texting services, email services, and payment processors. They may use your information only to provide services to us.
- Moving partners such as drivers, crews, or storage facilities involved in completing your move.
- Advertising platforms such as Google, to measure how our ads perform.
- Legal and safety reasons, when required by law, regulation, or court order, or to protect our rights, our customers, or the public.
- Business transfers, if our business is sold or merged, in which case your information would remain protected by this policy.
6. Cookies and advertising
Our website may use cookies and similar tools, including Google Analytics and Google Ads, to understand how visitors use the site and to measure ad results. You can block or delete cookies in your browser settings. You can manage Google ad personalization at adssettings.google.com.
7. How long we keep your information
We keep your information for as long as needed to provide our services, handle any claims, and meet our legal, tax, and federal moving-record requirements. After that, we delete or securely dispose of it.
8. How we protect your information
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your information and limit access to people who need it to serve you.
9. Your choices and rights
You may ask us to:
- Tell you what personal information we have about you.
- Correct information that is wrong.
- Delete your information, unless we need to keep it for legal or business-record reasons.
- Stop sending you marketing messages.
To make a request, contact us using the details below. Depending on where you live, you may have additional rights under your state's privacy laws, and we will honor requests as required by applicable law.
10. Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page.
12. Contact us
ITX Moving (ITX LLC)
3882 Niagara St, Denver, CO 80207
Phone: (888) 494-1297
Email: itxmovingdispatch@gmail.com